Refund Policy


At Amniz Solutions (Registration No. 003728771-H), we strive to ensure every order is accurate and of the highest quality. Please read our policy carefully before making a purchase.

By purchasing from amniz.my, you agree to the terms outlined below.

1. Strict No Refund Policy

All sales are final. We strictly do not offer cash refunds for any purchases under any circumstances.

  • Once a payment is made and an order is processed, we cannot cancel the order or offer a refund.
  • In the event of a valid issue with your order (as defined in Section 2), our liability is limited strictly to providing a replacement of the item.

2. Eligibility for Returns & Replacements

We allow for returns and replacements ONLY if it is determined, after our internal investigation, that the error lies with Amniz.my.

You are eligible for a 1-to-1 replacement only under the following three (3) circumstances:

  1. Wrong Product Received: You received an item different from what was stated in your order confirmation.
  2. Damaged Upon Arrival: The product was already damaged when you opened the parcel.
  3. Manufacturing Defect: The product has a clear, proven manufacturing defect that affects its functionality or appearance.

Important: We only replace items with the exact same item (same color/size/design). We do not allow exchanges for different items.

3. Reporting Window (Strict 24-Hour Rule)

Time is of the essence. You must report any issues within 24 hours of the parcel being marked as "Delivered" by the courier service.

  • If you fail to report the issue within this 24-hour window, we reserve the right to reject your request for a return or replacement.

4. Non-Returnable Scenarios

We do not allow returns or replacements for errors made by the customer. This includes, but is not limited to:

  • Change of Mind: You decided you no longer want the item.
  • Wrong Size/Color Ordered: You selected the wrong size, color, or variant during checkout.
  • Accidental Orders: You ordered the wrong product in error.
  • Minor Differences: Slight color variations due to screen monitor settings are not considered defects.

5. Damaged in Transit

If your parcel arrives with visible damage to the external packaging:

  1. We recommend you verify the contents immediately.
  2. If the item inside is damaged, you must take photos of both the damaged item and the external packaging (showing the consignment note/AWB).
  3. Submit these proofs to us within the 24-hour reporting window.
  4. We will investigate the matter with the courier service. Replacements for transit damage are subject to the outcome of this investigation.

6. How to Request a Return/Replacement

To open a dispute or request a replacement, please follow these steps:

  1. Contact Us: Email us at [Insert Email] or WhatsApp [Insert Number] within 24 hours of receiving your item.
  2. Provide Proof: You must include:
  3. Your Order ID.
  4. Clear photos/videos of the defect or wrong item.
  5. A photo of the shipping label/Consignment Note on the parcel.
  6. Investigation: We will review your case. This may take 1-3 business days.
  7. Approval: If approved, we will provide instructions on how to return the item to us. Note: The item must be unused, in its original packaging, and with all tags attached.
  8. Replacement: Once we receive the returned item and verify the defect, we will ship out your replacement unit.

Contact Us

If you have encountered an issue with your order, please contact us immediately at: hello@amniz.my